Returns Policy

RETURNS

You have 14 days from the delivery date to return any item purchased from our azul Siete site. In this case the item must be in original packaging, tags and be unused. 

Please make sure to contact us before returning an item at support@azulsiete.com

Be sure to check out the sizing chart.

ADDITIONAL NON-RETURNABLE ITEMS: 

Sale & discounted items are final sale. Any discounted or sale item cannot be returned for an exchange, credit, or refund. Any sale or discounted item returned will be sent back at the customer expense.

Any item that is returned more than 14 days after delivery.

GIFT CARDS

To complete your return, we require a receipt or proof of purchase. You’ll receive a store credit gift card for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

Please do not send your purchase back to our manufacturer address.

Please make sure to contact us before returning an item at support@azulsiete.com

There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition,  damaged or missing parts for reasons not due to our error. 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@azulsiete.com.

EXCHANGES (if applicable)

We only replace items if theres a manufacturer defect. If you need to exchange it for the same item, send us an email at support@azulsiete.com a

GIFTS 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

If you need to make a return please contact us at support@azulsiete.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.